Human handoff
When the bot qualifies a hot lead, it routes the conversation to a team member automatically. No context lost.
Smart Inbox
Bot handles the volume. Your team closes the deals.
A shared inbox designed for TikTok DM automation. See conversation status, bot activity, and team assignments at a glance. Jump in when it matters.
9:41
Messages
Search
Routed
To Pim · Customer Success
@rose_glow
2mThanks! I want to buy it!
Human@beautybox_bkk
5mDo you have other colors?
Bot active@skinlove.th
1mLINK please!
Bot active@minty.glow
12mCan I get a discount? 🙏
BotHomeShopCreateInboxProfile
Capabilities
What's included
Agent assignment
Assign conversations to specific team members. Everyone knows who owns what.
Labels & tags
Organize conversations with custom labels. Filter by product interest, urgency, or campaign source.
Bot status tracking
See at a glance whether the bot is active, completed, or a human has taken over each conversation.
48h window awareness
TikTok has a 48-hour messaging window. ChatSparks tracks it so your team never tries to reply to expired conversations.
Multi-dimensional filtering
Filter by status (new, open, pending, resolved), bot state, assignment, and read state. Find any conversation instantly.
From your team's view
Everything in one place, nothing slips
What you see when you sign in: the same surface from the operator's side. Every action accountable, every conversation tracked.
Inbox
3 openR
@rose_glow2m
Thanks! I want to buy it!
OpenHuman
B
@beautybox_bkk5m
Do you have other colors?
PendingBot active
S
@skinlove.th1m
LINK please!
NewBot active
Time left in TikTok DM window47h 13m
Be first in line
Ready to put this to work?
Join Thai beauty and skincare brands already on the waitlist. Free up to 100 contacts per month, every plan.
No credit card required · we'll email you when access opens